Frequently Asked Questions

  • MasterRemit is headquartered in Melbourne, Australia, where it is authorised to operate and regulated by Australian Securities and Investments commission (ASIC) under Registration number of 612 242 636. The Australian Securities and Investments Commission (ASIC) is an independent Australian government body that acts as Australia's corporate regulator. ASIC's role is to enforce and regulate company and financial services laws to protect Australian consumers, investors and creditors.
  • MasterRemit is Registered with Australian Transaction Reports and Analysis Centre (AUSTRAC). 

  • MasterRemit is completely trustworthy and is among the most secure remittance services available.
  • MasterRemit operates in a stable regulatory environment with bank level security.
  • MasterRemit uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure experience possible. SSL technology enables encryption (scrambling) of sensitive information, including passwords and credit card numbers, during your online transactions. All of the forms on our site are secured with SSL technology so your personal information stays safe and out of malicious hands.
  • MasterRemit uses Two-factor authentication (2FA) to make it more difficult for cyber criminals to breach any accounts.
  • MasterRemit has sophisticated compliance system with advanced KYC and AML compliance features - protecting our customers and our brand.

We recommend you not to share your MasterRemit details with anyone.

A one-time passcode is a single use passcode to verify a range of online banking activities. Your Bank will send you a SMS OTP/NetCode to your mobile phone number that they have on your file. Enter the one time password (otp) or the NetCode to confirm payment transaction.

Your NetCode or OTP (one time password) will be sent to the phone number that the Bank has on your on file. If you’re registered and haven’t received your NetCode or OTP (one time password), check whether your Bank has the right phone number and registered device.

You can pay your transfer using the following payment methods:

 Credit, Debit or Pre-paid Cards

  • You can choose to pay by either credit/debit or pre-paid card.
  • We accepts Visa and MasterCard.

Internet Banking 

  • You can pay directly from your internet banking using POLi.
  • POLi lets you securely make a payment from your internet banking to MasterRemit.  Learn More about POLiAvailable banks

 Bank transfer

  • Make a bank transfer from your Australian bank account to our MasterRemit bank account. 
  • Our bank account details will be provided to you upon paying your transaction.

As part of our fraud prevention efforts and compliance requirements, we need to ensure that you are who you say you are. This is done to protect you from fraudulent activity, to comply with written laws and government regulations, and to ensure the safe and accurate transfer of funds from your account to your intended recipient.

MasterRemit provides a platform for migrants to send money to their loved ones back home in the most convenient and fastest way possible, online, through computers, smartphones or any mobile device - anytime and anywhere with the most secure and trustworthy process as well as in the lowest possible cost. MasterRemit’s platform offers money transfer services that go beyond what traditional institutions such as banks, money transfer agents and other agencies, can provide. Part of our vision is to extend services to areas where banks and other agencies cannot be reached with the tap of a finger - connecting loved ones instantly and providing them the money transfer assistance they need at their convenience, 24/7.

Convenience and availability are the main objectives of MasterRemit. We offer the following products and services:

  • Cash Pick-Up: A recipient can pick up the remittance in person from a collection agent/location within minutes of transfer.
  • Mobile Money Account: An instant service that enables people to send money directly to the recipient’s mobile wallet, no banking transaction or agent required. This service is for the millions of people around the world who do not have banking access or who are unable to access money transfer agencies right away.
  • Bank Account Deposit: Transferred funds will go directly to recipients’ bank accounts.

Our flexible transfer methods have everything covered to ensure recipients get the remittance in whatever way they need.

If you use your credit card, you may be charged an additional cash advance fee by your card issuer for this service. You may be able to avoid these fees if you use a debit or prepaid card. Contact your issuing bank for any questions related to cash advance fees.

Our banking partner will attempt to contact your recipient to complete the KYC process required to pay out the funds. The beneficiary screening happens on the first transaction. We require an email address, or a cell phone number, or both, for the beneficiary:

  • Full name. Please enter your recipient’s full legal name. It must match their valid, government-issued photo ID for them to successfully collect their funds.
  • Address. We need your recipient’s city.
  • Mobile number. We use this to send an SMS notification to your recipient with the transaction reference number which they will need in order to collect the funds. We will also inform them when their funds are ready to be collected.
  • Email (optional). We use this to email your recipient with details of the transaction. This is particularly useful in case they have issues receiving the SMS notifications.

The maximum amount of money you can send depends upon which country your are sending. This is because some countries set limits on how much can be received. The maximum amount will be displayed to you before you accept the quote.

If you forgot your password:

  1. Go to Forgot your password?
  2. Provide the email address for your MasterRemit account
  3. Open the password reset email and click ‘Create a New Password’
  4. Create your new password*

You must provide the email address registered to your MasterRemit account to receive the password reset email.

If you want to change your password for any reason:

  1. Log in
  2. Go to your My Account page
  3. Select ‘Change Password’ under My Account
  4. Enter your current password and create a new password
  5. Press ‘Change Password’ and you’re done

New passwords must:

  • Contain at least 8 characters.
  • Include at least 1 number and symbol(!@#$%^).
  • Don't use your name or date of birth.

In most cases, money transfers are often available for your recipient in minutes, while some transfers can take longer.  In every case, we try to get your money where it needs to go as quickly as possible.

Tracking money transfers

We’ll send status updates by email as your money transfer progresses.

You can also go to your "My Transactions" page any time for status updates.

MasterRemit charges a small transaction fee to make international money transfers easy and affordabale.

The fee amount varies depending on

  • Your payment method
  • How much money you send
  • Where you send the money
  • Which currency you select for disbursement


Estimate your fee instantly with our Fees and Exchange Rates Calculator.

MasterRemit works in three simple steps:

  • Register and activate our service
  • Select the country you want to send to and add beneficiary
  • Double check all the transfer details and make payment

All customers must undergo a one time free registration process.

New customers: Click on the register for free button the home page. Fill in all mandatory details and confirm your registration. An email with customer number will be issued to the email address provided.

Typically, we verify your identity electronically and pretty quickly. However, sometimes we’ll need to get some documents from you.
If you’ve sent us documents, we’ll try to respond back to you within a few hours after we receive them. If it’s taking longer than this, and you need to make a transfer, please get in touch.

After you’ve registered and we’ve verified your identity, you can begin transferring online.

We'll also send you an email to keep you updated on the status of your transfer.

As part of our fraud prevention efforts and compliance requirements, we need to ensure that you are who you say you are. This is done to protect you from fraudulent activity, to comply with written laws and government regulations, and to ensure the safe and accurate transfer of funds from your account to your intended recipient.

You can view our privacy policy here

Unfortunately, all transfers completed by MasterRemit are final, and MasterRemit cannot reverse or recall payments.

MasterRemit does not have the ability to be involved in disputes between senders and recipients, so we strongly recommend that you know and trust the person that you are sending to before sending any money.

However, in some circumstances, MasterRemit will do its best to reverse or recall payments but cannot guarantee reverse or recall payments will be successful.

If you wish to reverse or recall a transaction you have made, please contact MasterRemit as soon as possible.

You can find our contact details here.

No, it's free to register

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